Cancellation Policy:

We understand that plans can change, and we want to be as accommodating as possible. Below is our cancellation policy to ensure fairness for both parties:

1. Initial Communication

If you’re considering canceling, please reach out to us directly by phone or email. We’re happy to discuss any concerns or explore options to help make your event a success.

2. Non-Refundable Retainers

All retainer fees are non-refundable. When you book with us, we reserve your event date and turn away other potential clients to prioritize you. As a result, these fees help cover our time and preparation.

3. Rescheduling Options

We understand that circumstances can change. If you need to reschedule, we’ll do our best to transfer your retainer to a new date, subject to availability. Please let us know as soon as possible to increase the chances of finding a suitable date.

4. Cancellation Credit

If rescheduling isn’t possible and you decide to cancel, we’ll hold any paid amounts (excluding the non-refundable retainer) as a credit on your account. This credit can be applied toward a future event and does not expire.

5. Last-Minute Cancellations

For cancellations made within 48 hours of the event, additional fees may apply due to the preparation and resources already committed. We’ll communicate these details if applicable.

We hope this policy provides clarity and peace of mind. Our priority is to make your event a success, and we appreciate your understanding of our policies designed to keep things fair for everyone involved.

What is your cancellation policy?

All retainer fees are non-refundable, but they can be transferred to a different date if availability allows. 

We had a change in plans; can I get a refund?

1. Submit Your Inquiry: Complete our contact form.

2. Get a Response: Hear from us within 48 hours.

3. Confirm Your Order: Receive a contract/invoice, including:

     1. Retaining fee details

     2. Payment terms

How Do I Order?

We create displays with originality, so while we’ll draw inspiration from your photo, we’ll adapt it to align with our unique style.

I have an inspo pic. Can you make the display exactly like the picture?

If we have availability, we’ll do our best to fit you into our schedule. Please reach out as soon as possible.

I have a last-minute event! Can you help?

We’re based in Lynden, WA, and primarily serve Whatcom County and surrounding areas. For locations outside these areas, please reach out to us—we’d be happy to discuss options, including any applicable delivery fees or minimum order requirements.

What areas do you service?

FAQ's

We're here to help with all your balloon and party rental needs! From custom installations to delivery, event setup, and pricing, we've got you covered. Our goal is to make your experience as smooth and enjoyable as possible! If you can't find the answer you're looking for, please don't hesitate to reach out via our contact page.